Customer Relations Management
Monitoring and 360-degree feedback solutions to optimize your CRM
Audit & Consulting
Model / Proof of Concept
(PoC)
Maintenance
& Operation
Project management
Documentation
& Deliverables
Infrastructure & Application
architecture
V&V / Acceptance testing
Financial
Optimization
Deployment
Innovation steering
Training
Supervision
& Monitoring
Cast Studies
CCA International wanted to assign its outbound call traffic to several providers. This outgoing call traffic is generated by several auto diallers.
CCA wanted to be provided with SIP channels in order to benefit from the cost-effectiveness of these, but was also looking for a provider able to handle a large number of CPS (Calls per Second).
As CCA International runs its outbound call campaigns on behalf of its clients, voice quality was a key factor in choosing a provider.
Because CCA’s call traffic fluctuates significantly, providers were obliged to offer tailored pricing solutions.
The EPE (French school for parents and educators) wanted to provide its users with different communication channels (call, chat via the website, email) in order to contactable by as many people as possible.
Identify areas for improvement and potential savings
Clients
