Customer Relations Management
Monitoring and 360-degree feedback solutions to optimize your CRM
Audit & Consulting
Model / Proof of Concept
Infrastructure & Application
V&V / Acceptance testing
CCA International wanted to assign its outbound call traffic to several providers. This outgoing call traffic is generated by several auto diallers.
CCA wanted to be provided with SIP channels in order to benefit from the cost-effectiveness of these, but was also looking for a provider able to handle a large number of CPS (Calls per Second).
As CCA International runs its outbound call campaigns on behalf of its clients, voice quality was a key factor in choosing a provider.
Because CCA’s call traffic fluctuates significantly, providers were obliged to offer tailored pricing solutions.
The EPE (French school for parents and educators) wanted to provide its users with different communication channels (call, chat via the website, email) in order to contactable by as many people as possible.
Identify areas for improvement and potential savings